Zerto 100540 Technical Support Engineer, Level 2
Job Family Definition:
The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE's portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools. Management Level Definition:
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
Responsibilities:
Leads multiple project teams of other engineers and internal and outsourced development partners responsible for all stages of development across multiple engineering disciplines for complex products, platforms, systems, software, and technology solutions. Manages and expands relationships with internal and outsourced development partners on engineering design and development. Reviews and evaluates designs and project activities for compliance with technology and development guidelines and standards; provides tangible feedback to improve product quality. Provides domain-specific expertise and overall engineering leadership and perspective to cross- organization projects, programs, and activities Drives innovation and integration of new technologies into projects and activities in the engineering design organization. Provides guidance and mentoring to less- experienced staff members. Education and Experience Required:
Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent. Typically 6-10 years experience. Knowledge and Skills:
Using and evaluating appropriate engineering design tools and software packages to design components and solutions. Excellent analytical and problem solving skills. Conducting reviews of material specifications and hardware, software, and electrical component design. Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications. Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels. HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Support, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE's portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools. Management Level Definition:
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
Responsibilities:
Leads multiple project teams of other engineers and internal and outsourced development partners responsible for all stages of development across multiple engineering disciplines for complex products, platforms, systems, software, and technology solutions. Manages and expands relationships with internal and outsourced development partners on engineering design and development. Reviews and evaluates designs and project activities for compliance with technology and development guidelines and standards; provides tangible feedback to improve product quality. Provides domain-specific expertise and overall engineering leadership and perspective to cross- organization projects, programs, and activities Drives innovation and integration of new technologies into projects and activities in the engineering design organization. Provides guidance and mentoring to less- experienced staff members. Education and Experience Required:
Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent. Typically 6-10 years experience. Knowledge and Skills:
Using and evaluating appropriate engineering design tools and software packages to design components and solutions. Excellent analytical and problem solving skills. Conducting reviews of material specifications and hardware, software, and electrical component design. Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications. Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels. HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical Support, Software DevelopmentEstimated Salary: $20 to $28 per hour based on qualifications.
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